COMMUNITY AND MEMBERSHIP GROWTH MANAGER

SHE-com is the fastest growing community of female e-commerce owners in Australia - and we want you to join our team!

Join our incredible team of 20 women who are on a mission to educate, inspire and celebrate female founders in the world of e-commerce.

If you think a woman you know would be fabulous for this role – please share this link with your network!

To achieve these goals and deliver exceptional community experiences and customer service - we need talented, ambitious and fearless women like you to join our team

About SHE-com

  • SHE-com is an Australian based community (Headquartered on the Gold Coast) created for and by women in e-commerce. We offer coaching programs, events, conferences and retreats.

  • SHE-com Founder and multiple million dollar brand owner, Lisa Jones created SHE-com because she noticed the explosion of female run e-comm businesses across Australia, recognising the enormous potential and how these women were being underserved. 

  • We provide our community of start-ups, scale-ups and multi-million dollar business owners with support, mentoring, training, awards, live events, networking and curation of the best tools in the industry – so they can focus on growing their business.

  • Our community is set to reach 40,000 by 2024 with projected revenues of over $100M.

About The Role:

COMMUNITY & MEMBERSHIP GROWTH MANAGER

Full Time

We are looking for a passionate Community & Membership Growth Manager who is dynamic,  and result-oriented. You will directly engage with SHE-com community and members across all platforms (Facebook, Instagram, Email, Linkedin etc), while also managing other responsibilities related to community and membership engagement, development, and growth.

This role is very important in nurturing our existing clients and our community, bringing them deeper into the SHE-com universe. Think of this as a sales role, a customer service role and a cheerleader role all-in-one.

You will have at least 3+ years’ experience in a similar role where you are required to think on your feet, build deep human connections (through social media DM’s and email) and deliver against targets. 

Where And How You Can Work

Our Headquarters is based on the Gold Coast, Australia. The role is mostly remote, but we are currently looking at expanding into an office in Burleigh Heads (Q4 this year). You will join a fun team of 20+ women (and 450+ female clients) who also work remotely. We know how important flexibility is – so if you want to fit in that run, dog walk or pilates class at lunch time, we encourage you!

What You'd Be Doing In The Role

Sales Management:

  • Working closely with key management team to scope and deliver community initiatives that provide additional value to our community and track them further along our sales funnel.

  • Use feedback and insights from community interactions to help improve our services and offerings.

  • Engage with potential customers through various channels, including social media, email, and phone, to generate leads and convert them into sales (joining our education programmes).

  • Develop and implement effective sales strategies to meet or exceed targets.

  • Identify opportunities for business growth and initiate social sales strategies and campaigns to maximise membership growth.

Customer Service:

  • Act as the primary point of contact for customer inquiries, concerns, and feedback.

  • Respond promptly and professionally to customer inquiries via multiple channels (e.g., email, social media) to ensure a high level of customer satisfaction.

  • Resolve customer complaints and issues by investigating problems, identifying solutions, and following through to resolution.

  • Provide product information, pricing details, and guidance to customers, helping them make informed purchasing decisions.

  • Collaborate with cross-functional teams to ensure prompt resolution of customer queries.

Community Engagement:

  • Foster a positive and engaging online community by actively participating in social media discussions, forums, and other relevant platforms.

  • Encourage and facilitate customer reviews, testimonials, and user-generated content.

  • Collaborate with marketing teams to create and implement community-focused campaigns.

You're Definitely Our Kinda People If You Have

  • A minimum of 3 years experience in a similar role

  • A Proven track record in building, maintaining and growing online communities, drive community engagement and sales

  • The ability to identify and track relevant community metrics

  • Experience with building strategies and adapting your approach based on feedback and learnings

  • A bucket load of empathy and compassion in all interactions

  • A collaborative, fun, nurturing, empathetic, compassionate approach to relationships and communication

What's In It For You

Achieving our ambitious (and totally achievable) growth goals motivates us to work our pants off. You’ll join a team of highly talented women who you will work closely with, learn from and be inspired by. You’ll experience a wealth of magic, connectivity, fun and moments where we step back and celebrate individual mini fist pump feelings right through to our big wins! 

 

  • Full-time position (40 hours per week)

  • Competitive salary based on experience 

  • 20 days annual leave 

  • Access to world class education programmes and workshops 

  • Flexible hours. Go enjoy your mid-morning pilates! 

  • Commission incentives and increase wages as our business grows.

What's Next?

To apply, please email careers@shecom.co with your current CV, a link to your LinkedIn AND an introduction letter outlining why you’re the perfect fit for the role. Remember, this is a sales role so sell yourself to me and show us how you’ll bring your energy, enthusiasm and experience to this role.