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Privacy Policy

Effective Date: 12 May, 2026

SHE-com is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to uphold the highest standards of data protection.

By using our website shecom.co or engaging with our services, you agree to the practices outlined in this policy.


1.  Who we are

SHE-com is an Australian-based community and education platform designed to empower female entrepreneurs in e-commerce. We offer coaching programs, retreats, and an online community to support women in launching, growing, and scaling their product-based businesses.


2. What information we collect

We collect personal information necessary to provide our services, including:

  • Identity and contact details: Name, email address, phone number, and business information
  • Payment details: When you purchase a program, we securely process payments through third-party providers such as Stripe and PayPal
  • Website and usage data: Information about how you interact with our website, including IP address, browser type, and site activity
  • Community and social media engagement: If you participate in our private groups, webinars, or live coaching sessions
  • Marketing preferences: Your preferences for receiving newsletters, promotions, and program updates
  • Information you provide when entering giveaways, competitions, attending events, or interacting with partner-sponsored activities

We do not collect or store sensitive personal information unless it is necessary for service delivery and only with your consent.


3. How we collect your information

Your data is collected through:

  • Direct interactions, such as sign-ups, program registrations, or purchases
  • Community participation, including coaching calls, private Facebook groups, and email communications
  • Automated tracking technologies, such as cookies, analytics tools, and third-party advertising platforms (e.g., Meta, Google Ads)
  • Customer service inquiries via phone, email, or website support channels


Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can adjust your browser settings to block cookies, but doing so may limit site functionality.


4. How we use your information

Your personal information is used to:

  • Deliver and personalise coaching programs and community experiences
  • Process payments and maintain transaction records
  • Improve website functionality and marketing effectiveness
  • Send updates, promotional offers, and educational content
  • Ensure security and prevent fraudulent activity
  • Share your information with sponsors and partners of giveaways, events, and promotions you participate in, where this has been disclosed at the point of entry or registration

5. When we share your data

SHE-com does not sell personal information. We share data in the following circumstances:

Service providers: With trusted providers that assist with our operations, including email platforms, payment processors (such as Stripe and PayPal), CRM and marketing automation tools (such as HubSpot), course hosting, analytics, and event delivery services.

Coaches and mentors: Within our programs, where relevant to your engagement.

Sponsors and partners of giveaways, events, and promotions: From time to time we run giveaways, competitions, summits, workshops, roadshows, events, and other promotions in collaboration with sponsors, exhibitors, or commercial partners (Partners). Where you enter a giveaway, register for or attend an event, download a partner-sponsored resource, or otherwise participate in any activity identified as being sponsored by or run with a Partner, we will share the personal information you provide (including your name, email, phone number, business details, and any responses you give) with the relevant Partner(s) named at the point of entry or registration. The Partner(s) may use this information to contact you directly about their products, services, and offers, including by email, SMS, and phone. By submitting your information through any such activity, you consent to this sharing and to receiving direct communications from the named Partner(s). Once shared, the Partner(s) will handle your information in accordance with their own privacy policy and you will need to contact the Partner directly to opt out of their communications.

Legal or regulatory authorities: If required by law, such as in cases of fraud prevention or data breaches.

International transfers: If we transfer data internationally (including to Partners or service providers based overseas), we take reasonable steps to ensure it is only shared with trusted recipients and that appropriate protections are in place. You acknowledge that the protections under the Australian Privacy Principles may not apply to overseas recipients.


6. Your rights and choices

You have rights under Australian privacy laws, including the ability to:

  • Request access to the personal data we store about you
  • Ask for corrections to inaccurate or incomplete information
  • Opt out of marketing communications at any time
  • Request data deletion unless we are required by law to retain it


To exercise your rights, contact hello@shecom.co


7. Data security measures

SHE-com implements security measures to protect personal information from unauthorised access, misuse, or disclosure. These include:

  • Encryption and secure cloud storage
  • Access controls and staff training on data protection
  • Monitoring for cyber threats and fraudulent activity


We comply with the Notifiable Data Breaches Scheme, meaning that if a serious data breach occurs that could harm you, we will notify you and the Office of the Australian Information Commissioner (OAIC) immediately.


8. Automated decision-making and AI

If we use automated processes, such as AI-driven recommendations or program eligibility assessments, we will:

  • Clearly inform users when decisions are automated
  • Offer the option to request a human review

9. Community privacy and online safety

Engaging in our private Facebook groups, coaching calls, or community events means agreeing to maintain confidentiality and respectful communication.

  • We have a strict no-doxxing policy, meaning unauthorised sharing of private information will result in immediate action, including removal from the community
  • Any breach of confidentiality or misuse of personal information will be taken seriously

10. Children’s privacy and age restrictions

SHE-com’s services are intended for adults. We do not knowingly collect data from individuals under 16 years of age. Social media platforms also impose restrictions on users under 16, and we comply with these laws.

11. AI Coaches and Chat Conversations

Our membership includes access to SHE-com AI coaches (“SHE-AI bots”) that you can chat with inside the Hub. So the coaches can actually be useful to you, here is how your conversations are handled:

What we collect. When you chat with an AI coach, we store the conversation, along with your name if you share it. Each member’s conversations are stored separately and are never visible to other members.

Why we keep it. We keep conversations for three reasons:

  1. Continuity. The coach can remember who you are and what you have discussed before, so you can pick up where you left off instead of starting from scratch each time.
  2. Improving the coaches. We review conversations to understand what members are asking and where the coaches can answer better. When a coach’s knowledge is updated from this process, the updates are general lessons only. They never include your name, your business details, or anything that could identify you.
  3. Support and quality. The SHE-com team may review conversations to resolve a problem you have reported, check answer quality, and keep the coaches safe and accurate.

Who else processes it. Our AI coaches are powered by Anthropic’s Claude models. Your messages are processed by Anthropic to generate responses, under their commercial data protections; they are not used to train Anthropic’s models. We do not sell your conversations or share them with anyone else.

Your choices. Please avoid sharing sensitive personal information (like health, financial account or identity details) in chats — the coaches don’t need it to help you. You can ask us to delete your conversation history at any time by emailing members@shecom.co, and we’ll take care of it.

 
12. Updates to the policy

We review and update this Privacy Policy periodically to reflect changes in Australian privacy laws. Any significant updates will be communicated via email and posted on our website.

Last updated: 12 May, 2026


13. Contact us

For any privacy-related concerns, contact our Privacy Officer at:
 Email: hello@shecom.co
 Address: PO Box 44, Currumbin, Queensland, 4223, Australia

This policy ensures compliance with Australian privacy law updates while aligning with SHE-com’s commitment to transparency, security, and community trust.