SHE-com
PROGRAM TERMS & CONDITIONS
Effective Date: 26 September 2026
This website platform https://shecom.co/ and the SHE-com community at https://she-com.circle.so (together, the Site or Platform) are owned and operated by SHE-Com Pty Ltd as Trustee for SHE-com Trust ABN 65289469568 trading as SHE-com (SHE-com, we, our, or us).
The Platform offers the following programs (each a Program), targeted to female e-commerce entrepreneurs and designed to support different stages of a business journey:
a. Zero to Hero: For new entrepreneurs launching their e-commerce business.
b. Academy (including Academy+ and Academy+ Masters): For established businesses looking to accelerate growth.
c. Circle: A premium program for established e-commerce brands ready for elite-level growth and personal mentorship. Circle provides one-to-one private coaching sessions, access to group calls and events, program modules, AI tools, and membership in the SHE-com community.
d. SQUAD: A monthly membership providing access to the Squad community, perks and the Squad Vault.
Specific entitlements vary by Program and are described on the relevant program page or checkout page at the time of enrolment.
These terms and conditions (Terms) govern the use of our Site and your participation in our Programs, and apply to every paid program, membership or subscription you purchase through our community or on https://shecom.co. The same Terms also form Exhibit A to the Terms of Service of our community at https://she-com.circle.so. By accessing the Site or enrolling in any Program, you agree to be bound by these Terms.
Please read these Terms carefully before completing any purchase or enrolling in any Program. If you do not agree with any part of these Terms, you should not use the Site or enrol in any Program.
IMPORTANT: These Terms contain provisions which may limit our liability and require certain actions from you. By agreeing to these Terms, you acknowledge and accept these provisions.
a. When you purchase a Program through our checkout, you will be asked to tick a box confirming that you agree to these Terms. Ticking that box and completing your purchase has the same legal effect as signing a written agreement with SHE-com. No separate signed agreement is required.
b. If you purchase on behalf of a business or other entity, you confirm that you have authority to bind that entity to these Terms, and references to “you” include that entity.
c. You confirm that the details you provide at checkout (including your name, email address, billing address and, where provided, business name and ABN or other business number) are accurate and complete.
d. We recommend that you save or print a copy of these Terms for your records.
a. You may need to register an account or set up a profile to access certain features of the Site, including any Program content. An account is created as part of checkout if you do not already have one.
b. You agree that the information you provide during registration is accurate, current, and complete.
c. You are responsible for maintaining the confidentiality of your login details.
d. You must notify us immediately at hello@shecom.co if you become aware of any unauthorised use of your account.
e. You may not share, transfer, or permit others to use your account or login credentials. Sharing login credentials will result in the termination of your membership, and no refund will be issued.
a. Program Fees: When you enrol in a Program, you agree to pay the fee for your chosen Program as shown at checkout. Depending on the Program, this may be paid as:
i. Single Payment (Zero to Hero): A one-off payment for access to the Zero to Hero program.
ii. Annual Payment (Academy): A single payment covering a twelve (12) month period.
iii. Monthly Subscription (Academy and SQUAD): A recurring monthly payment, billed in advance, which continues until you cancel in accordance with Section 8. There is no minimum commitment period.
iv. Monthly Subscription (Circle): A recurring monthly payment, billed in advance, with a minimum commitment period of three (3) paid monthly payments. After the minimum commitment period, it continues month to month until you cancel in accordance with Section 8.
Regardless of participation, all Program Fees are non-refundable, except where a refund is required by law (including the Australian Consumer Law). Payments will be processed automatically, and it is your responsibility to ensure that payment details remain valid.
b. Payment Processing: Payments are processed through our secure third-party payment provider. By submitting your payment, you authorise us (and our payment provider) to charge the specified amount to your nominated payment method, including recurring charges for subscriptions until you cancel.
c. Currency: All fees are stated in Australian Dollars (AUD) unless otherwise specified.
d. GST: Unless stated otherwise at checkout, Program Fees exclude GST. If your billing address is in Australia, GST at the rate of ten percent (10%) is added to the Program Fee and shown as a separate line before you pay. If your billing address is outside Australia, GST is not charged. You must provide an accurate billing address at checkout.
e. Tax Invoices: A receipt or tax invoice is issued by email for each payment. If you need a tax invoice showing your business details, you must enter your business name and click “Add Tax ID” to add your ABN (or other business number) at checkout, before you pay. These details will then appear on your tax invoices.
f. Discounts and Coupons: Where a discount or coupon is applied at checkout, the discounted fee and the period for which the discount applies are shown at checkout. Unless stated otherwise, a discount applied to a subscription continues for as long as that subscription remains active.
a. Enrolment and Fees: Zero to Hero is purchased with a single, one-off payment of $1,997 AUD. If your billing address is in Australia, GST of ten percent (10%) is added at checkout and shown as a separate line ($2,196.70 AUD in total). If your billing address is outside Australia, GST is not charged. There is no recurring billing and no subscription to renew or cancel. Where PayPal Pay in 4 is offered at checkout, Pay in 4 is a payment arrangement between you and PayPal, subject to PayPal’s own terms; SHE-com is not a credit provider and receives your program fee in full from PayPal. Participants who previously purchased the SHE-com Start UP program receive a credit of $497 toward Zero to Hero, applied at the time of enrolment.
b. Program Access: Your enrolment gives you access to the Zero to Hero program materials, the printable program workbook, the weekly live “get unstuck” calls, and the SHE-com community spaces, for the life of the Program. Your access has no expiry date and the Program is self-paced; there is no deadline by which you must complete it.
c. Life of the Program: “Life of the Program” means the period during which SHE-com continues to operate Zero to Hero. If SHE-com retires the Program, we will give you at least sixty (60) days’ notice by email, and you will retain the ability to download the workbook and all downloadable program materials before access ends. Live calls and community access end when the Program ends.
d. No Refunds: Except as required by law (including the Australian Consumer Law), all Zero to Hero fees are non-refundable. We encourage you to ask us any questions before enrolling, and our team will tell you honestly if we do not believe the Program is right for you.
e. Live Events: From time to time SHE-com may offer live onboarding events or cohort weekends for Zero to Hero participants. Attendance is optional, places may be limited, and recordings may be provided. These events form part of the Program experience and carry no separate fee unless stated.
f. Outcomes: Zero to Hero is an education program. It is designed to help you launch and begin selling, but SHE-com does not promise any revenue figure, business result, or timeframe, and your outcomes depend on your own circumstances and effort. On completion you receive a Certificate of Completion. Zero to Hero is not an accredited course and does not confer any qualification recognised under the Australian Qualifications Framework.
The Academy annual subscription covers a fixed twelve (12) month period from the date of payment. Annual subscription fees are non-refundable. If you choose to cancel during your annual subscription period, no refund or pro-rata credit will be issued; however, you will retain full access to the program and all associated resources for the remainder of your paid subscription period. At the end of the twelve (12) month period, the subscription will automatically renew for a subsequent twelve (12) month period unless cancelled in accordance with Section 8 before the renewal date. Renewal payments are non-refundable.
Monthly subscriptions are billed in advance, with each payment covering the month ahead, and renew automatically each month until you cancel. There is no minimum commitment period. You may cancel at any time in accordance with Section 8. Where an introductory fee applies to the first month, it is shown at checkout.
Circle is billed monthly in advance, with each payment covering the month ahead. Circle has a minimum commitment period of three (3) paid monthly payments, starting from your first payment, and you agree to make each of those three (3) payments. Months in which your subscription is paused do not count towards the minimum commitment period. After the minimum commitment period, your subscription renews automatically each month until you cancel in accordance with Section 8.
If a payment is declined or fails for any reason, you must provide a valid replacement payment method immediately. If payment is not received within three (3) days of the due date, we reserve the right to suspend or revoke your access to the program until your account is brought up to date. You remain fully responsible for any outstanding program fees, regardless of participation status.
During any period of suspended access, no refund or credit will be provided. Your billing obligations continue, and you remain liable for all payments as originally scheduled.
The pause entitlement set out in this Section applies only to programs with recurring billing: the Academy monthly subscription, the Academy annual subscription, SHE-com Circle and SQUAD. As Zero to Hero is a one-off purchase, there is no billing to pause and this Section does not apply to Zero to Hero.
You are entitled to pause your subscription for up to sixty (60) days per calendar year. A pause may be requested at any time by emailing members@shecom.co. Pause requests are subject to availability of your remaining pause allocation for the current calendar year. If you have already used your full sixty (60) day allocation in the current calendar year, no further pauses will be available until the following calendar year.
For Circle, paused months do not count towards the minimum commitment period, which ends once three (3) monthly payments have been made.
When your subscription is paused:
– Your billing will be temporarily suspended for the duration of the pause.
– Your access to Program content will be limited to general community chat only.
– Your pause will be applied from the next billing cycle after your request is processed.
At the end of your pause period, your subscription will automatically resume, your billing will restart, and full program access will be restored. If you wish to cancel rather than resume at the end of a pause, you must cancel in accordance with Section 8 before the pause period ends.
If a payment fails and is not resolved within the three (3) day period set out in Section 6, SHE-com may move your account to a paused state as part of its failed payment process. During this time, your access will be limited to the general community chat only. If you have remaining pause allocation available, you may request to convert the failed payment situation into a formal pause, in which case your billing will be paused. Any outstanding failed payment amount must be resolved before a formal pause can be confirmed. If you do not have remaining pause allocation, or if payment is not resolved within thirty (30) days of the original due date, your account may be cancelled in accordance with Section 8.b.
You may cancel a subscription at any time, with no notice period, by either:
– for Academy and SQUAD only, cancelling it yourself in your SHE-com community account (in your account’s billing or subscription settings); or
– emailing members@shecom.co with your full name, the program you are enrolled in, and your requested cancellation date.
As Zero to Hero is a one-off purchase, there is no subscription to cancel.
Circle cannot be cancelled in your community account. To cancel Circle, email us at the address above with your full name and requested cancellation date. If you ask to cancel before you have made three (3) monthly payments, the cancellation takes effect once the third monthly payment has been made, and the remaining monthly fees for the minimum commitment period will still be charged.
Pause alternative: Before cancelling, you may wish to consider pausing your subscription instead. Details of the pause entitlement are set out in Section 7 of these Terms.
Effect of cancellation:
– For monthly subscriptions (Academy, Circle and SQUAD), as payments are made in advance, your access will continue until the end of the billing period you have already paid for, after which no further charges will be made. No refund or pro-rata credit is given for the remainder of a billing period.
– For the Academy annual subscription, no refund will be issued, but you will retain full access to the program and all associated resources until the end of your paid subscription period.
– For Zero to Hero, as it is a one-off purchase, there is no recurring billing to cancel. Zero to Hero is non-refundable.
– No early exit fees apply.
SHE-com reserves the right to terminate your access to the program for non-payment, breach of terms, or conduct deemed harmful to SHE-com or other participants. In such cases, no refunds will be provided, and any amounts already due and unpaid will remain payable.
Following the effective date of your cancellation, your access to all program materials, community spaces, tools, and resources will be revoked.
Throughout the duration of your Program, you will receive various entitlements (Program Entitlements) designed to enhance your learning experience. The specific entitlements available to you are as described in the Program description at the time of your enrolment.
a. Detailed Information: For a complete and current list of the Program Entitlements, please refer to the detailed Program description on our Site https://shecom.co or on the checkout page.
b. Adherence to Advertised Entitlements: We commit to providing all the entitlements as outlined in the applicable Program description at the time of your enrolment. These entitlements will not change during your subscription period, except as set out in paragraphs c and d.
c. Changes to Program Entitlements: We may from time to time update or modify the Program Entitlements available in Programs. If a change to the Program Entitlements is material, we will provide at least thirty (30) days’ notice of the change via email.
d. Limitation: SHE-com reserves the right to reasonably adjust the format, scheduling, or delivery method of entitlements (for example, shifting from live to pre-recorded content, or adjusting group call frequency) provided that the overall value and scope of the Program remains consistent with what was advertised at the time of your enrolment.
a. You must comply with all community guidelines, group rules, and codes of conduct as specified in our Platform and any associated community spaces.
b. You must not engage in abusive, threatening, discriminatory, or disruptive behaviour toward other members, coaches, facilitators, or staff.
c. You must not share Program Content or member information outside of the Program without express written consent.
d. You must not use our community spaces for purposes unrelated to the Program, including but not limited to soliciting, promoting third-party products or services, or engaging in behaviour that could damage SHE-com’s reputation.
e. Posting job advertisements or promoting services, including requests for team members, sourcing recommendations, or other promotional activities is not permitted in community spaces.
f. You must not solicit, recruit, or attempt to engage other SHE-com members for external business ventures, coaching, mentoring, or promotional activities, whether inside or outside SHE-com community spaces. Community spaces exist solely for the purpose of peer support and learning within the Program.
g. Breach of these standards may result in warnings, temporary suspension, or permanent removal from the community at our sole discretion. In cases of serious or repeated misconduct, your membership may be terminated without refund.
a. Our Programs provide educational content and guidance designed to support you in growing your e-commerce business. The information shared through coaching sessions, modules, and resources is general in nature and is provided as education and mentoring, not as professional advice.
b. Nothing in our Programs constitutes financial, legal, tax, health, or professional advice. You should seek independent advice from a qualified professional before making any business or financial decisions.
c. While our coaches and facilitators share knowledge, tools, and strategies based on their experience, they are not acting as your financial advisor, lawyer, or medical professional.
d. Your results depend on your own effort, circumstances, and decisions. SHE-com makes no guarantees regarding specific outcomes, income, or business results.
e. By enrolling, you acknowledge that you are responsible for how you apply any information provided through the Program.
a. All content provided as part of the Programs, including but not limited to course materials, templates, guides, worksheets, videos, presentations, strategies, frameworks, methodologies, and proprietary tools (Program Content), is the intellectual property of SHE-com and is protected by applicable copyright and intellectual property laws.
b. You are granted a limited, non-exclusive, non-transferable licence to access and use Program Content for your personal, non-commercial learning purposes during the term of your active subscription.
c. You must not reproduce, record, screenshot, distribute, share, resell, sublicense, or make available any Program Content to any person who has not independently purchased access.
d. Sharing login credentials to allow others access to Program Content is strictly prohibited.
e. You must not use Program Content to develop, market, or deliver any competing product, service, coaching, or educational offering.
f. Upon cancellation or termination of your subscription, your right to access and use Program Content is immediately revoked.
g. All trademarks, logos, branding, and proprietary terms (including “SHE-com”) remain the exclusive property of SHE-com.
h. You agree to maintain the confidentiality of all Program Content, coaching strategies, proprietary tools, and any other materials or information made available through the Program. This includes the personal information, stories, and experiences shared by other members within the community.
i. Breaches of this Section 12 may result in the immediate termination of your subscription without refund, in addition to any other remedies available to SHE-com at law.
j. We reserve the right to take legal action, including seeking injunctive relief and damages, against any person who infringes our intellectual property rights.
SHE-com may provide access to AI-powered tools and other third-party applications as part of the Program Entitlements. These tools and services are subject to their own terms and conditions and are provided on an “as is” basis.
a. SHE-com does not warrant the accuracy, reliability, or completeness of any output generated by AI tools or third-party applications.
b. You are solely responsible for how you use outputs from these tools in your business.
c. SHE-com is not liable for any loss, damage, or claim arising from the use of AI tools or third-party services.
d. Access to AI tools and third-party services may be modified, suspended, or removed at SHE-com’s discretion without notice.
By enrolling in any SHE-com Program, you acknowledge, agree, and commit that you will:
a. Take full responsibility for your own learning, participation, and progress throughout the Program.
b. Understand that Program content is educational in nature and is not a guarantee of any specific business or financial results. We guarantee the entitlements listed in your program description. We do not guarantee specific business results.
c. Acknowledge that SHE-com coaches and staff provide general guidance and mentoring, not financial, legal, tax, or professional advice, and that the success or failure of your business depends solely on your efforts.
d. Understand that program fees are non-refundable, except where a refund is required by law. It is your responsibility to ensure you have the time and resources to commit to the program before enrolling.
e. Bring enthusiasm, positive energy, and a growth mindset to all aspects of the Program.
f. Communicate with coaches and staff through official channels, such as the designated email members@shecom.co, rather than personal social media profiles.
g. Engage fully, striving to be the best version of yourself and give your utmost effort.
h. Certify that you are here to grow your own e-commerce brand and are not coaching any clients as a business or e-commerce coach. Engaging in such activities constitutes a breach of these Terms and may result in immediate termination of your membership without refund.
i. Use the Program Content, community spaces, and resources strictly for the intended educational and community purposes.
j. Act in good faith and in the best interests of the SHE-com community.
k. Abide by all SHE-com community guidelines, group rules, and standards of behaviour as communicated from time to time.
a. To the maximum extent permitted by law, SHE-com, its directors, employees, agents, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Site, any Program, or any Program Content, including but not limited to loss of profits, revenue, data, or business opportunity.
b. Our total liability under or in connection with these Terms is limited to the total amount of Program Fees you have paid to us in the twelve (12) months preceding the claim.
c. These limitations of liability apply to the fullest extent permitted by law, and nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including, where applicable, the Australian Consumer Law).
d. SHE-com does not guarantee any specific results, business outcomes, income levels, or return on investment from participation in any Program. All results depend on individual effort, skill, and a range of factors outside SHE-com’s control.
e. To the extent permitted by applicable law, SHE-com’s liability for breach of any non-excludable consumer guarantees is limited, at SHE-com’s discretion, to resupplying the relevant service or paying the cost of having the service resupplied.
You agree to indemnify and hold harmless SHE-com, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including legal costs) arising out of or in connection with your breach of these Terms, your participation in any Program, or your use of the Site.
a. We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
b. You can access the full Privacy Policy at https://shecom.co/privacy-policy.
c. By registering on the Site or enrolling in a Program, you consent to the collection and use of your information as outlined in the Privacy Policy.
SHE-com will not be liable for any failure or delay in performing its obligations under these Terms if the failure or delay results from events beyond its reasonable control, including natural disasters, government actions, pandemics, internet disruptions, or other circumstances that could not be reasonably anticipated or prevented.
You are not permitted under any circumstances to use or access any documents or content on our Site or within any Program in any way that competes with our business. SHE-com reserves the right to exclude and deny access to any person using this Site or accessing our Programs who we reasonably believe is a competitor, at our sole discretion. If you are found to be using Program Content for competitive purposes, your membership may be terminated immediately without refund.
a. If a dispute arises between you and SHE-com in connection with these Terms, you must first attempt to resolve the dispute informally by contacting us in writing at hello@shecom.co.
b. If the dispute cannot be resolved informally within fourteen (14) days, either party may refer the dispute to mediation administered by a mutually agreed mediator.
c. If mediation does not resolve the dispute within a further thirty (30) days, either party may commence legal proceedings.
d. Nothing in this Section prevents either party from seeking urgent injunctive or interlocutory relief.
a. Governing Law and Jurisdiction: These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts in that jurisdiction.
b. Electronic Agreement: These Terms become binding when you agree to them, including by ticking the box at checkout, clicking “I consent” or “I agree” or similar, or by purchasing and/or commencing our Programs.
c. Severability: Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under applicable law. If any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.
d. Assignment: You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.
e. Entire Agreement: These Terms, together with our community Terms of Service and our Privacy Policy, constitute our entire agreement with you about our Programs and supersede all previous agreements, understandings, and negotiations.
f. Amendments: Where we consider a change to have a material adverse impact on your use of the Site or your participation in a Program, we will notify you of the change by email using the contact details you have provided. For all other changes, it is your responsibility to review these Terms from time to time while you are using the Site or enrolled in a Program. By continuing to access the Site or any Program after the updated Terms take effect, you are taken to have accepted the updated Terms.
g. If you are uncertain about these Terms or anything else on our Site, you should contact us before completing any purchase or continuing with a Program.
Contact Information:
– Account and membership enquiries: members@shecom.co
– General enquiries and disputes: hello@shecom.co